Return & Refund Policy

Effective Date: 27-08-2026

Welcome to viraltrending.shop. We aim to provide quality products and a smooth shopping experience. Please review this policy before placing an order.

1. Return Eligibility

You may request a return if:

  • You received a damaged product
  • You received the wrong product
  • The product has a manufacturing defect
  • The product is incomplete or missing an advertised component

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery
  • The product must be unused and in its original condition
  • Original packaging, tags, accessories, and other included items should be retained
  • You must provide your order number or other proof of purchase

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, washed, altered, or damaged after delivery
  • Products damaged because of misuse or improper handling
  • Products returned without the original packaging or included accessories
  • Items specifically marked as non-returnable or final sale

3. How to Request a Return

To request a return, contact us at support@viraltrending.shop and provide:

  • Your order number
  • The reason for the return
  • Photographs or videos showing the issue, where applicable

Our team will review your request and provide return instructions if it is approved.

4. Refunds

Once the returned product has been received and inspected:

  • Approved refunds will generally be processed within 5–7 business days
  • Refunds will normally be issued to the original payment method
  • The time required for the refund to appear in your account may vary depending on your bank or payment provider

5. Replacement or Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

6. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we will provide appropriate assistance regarding return shipping.

For other approved returns, applicable return shipping costs may be the customer’s responsibility.

7. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible.

8. Contact Us

For return, replacement, or refund questions:

Green Sea Enterprises
Email: vtrendingshop@gmail.com
Mobile: 9015373607

Address: Building No./Flat No.: KHASRA NO 72/2 & 9,
Village Mamoorpur
Road/Street: NO-1 PREM COLONY
Nearby Landmark: Food Corporation Of India Warehouse
Locality/Sub Locality: Narela
City/Town/Village: New Delhi
District: North Delhi State: Delhi
PIN Code: 110040